Unlock More Skies: Your In-Depth Guide to the JetBlue TrueBlue Program

I. Introduction: Why TrueBlue is Your Ticket to More

A. What is TrueBlue? More Than Just Points

JetBlue’s TrueBlue program stands out in the crowded field of airline loyalty schemes. It’s positioned as an award-winning rewards program designed to benefit a wide spectrum of travelers, offering points, perks, and exclusive benefits whether flying frequently or just occasionally.¹ The program is entirely free to join, presenting an opportunity for travelers to gain value without any upfront cost.¹

Several core features distinguish TrueBlue. Perhaps most notably, TrueBlue points earned by members never expire, providing long-term value and peace of mind.² This contrasts sharply with many competing programs where points can be forfeited due to inactivity. Furthermore, TrueBlue incorporates a unique system called “Perks You Pick®,” allowing members to customize their rewards by choosing specific benefits that align with their travel preferences as they reach certain milestones.²

The fundamental premise of the program revolves around earning points and unlocking perks through various activities. This includes flying JetBlue, booking comprehensive travel packages via JetBlue Vacations, arranging cars, stays, and activities through Paisly by JetBlue, and utilizing partner services such as co-branded credit cards, shopping portals, and dining programs.² For JetBlue’s most frequent flyers, the program offers elite status through its tiered Mosaic program, providing enhanced benefits and recognition.² Members also gain access to exclusive deals and news from JetBlue.¹

B. Who is TrueBlue For? (Hint: Everyone!)

JetBlue emphasizes that TrueBlue is structured to reward travelers regardless of their flight frequency.¹ This broad appeal is achieved through a combination of program mechanics. The non-expiring nature of points ensures that even infrequent travelers can accumulate rewards over time without the pressure of imminent forfeiture.¹

The Perks You Pick® system further enhances accessibility, allowing members to select tangible benefits after earning a relatively small number of “Tiles,” the program’s metric for tracking progress towards perks and status.² This means travelers can enjoy rewards like early boarding or bonus points long before reaching elite status thresholds. Additionally, the Points Pooling feature allows families or groups to combine their points, making it easier to reach redemption goals collectively, even if individual members don’t fly often.² While these features cater well to occasional travelers, the multi-tiered Mosaic elite status program provides substantial, escalating benefits designed to retain and reward JetBlue’s most loyal customers.³ This structure allows TrueBlue to present itself as a universally beneficial program, moving away from the perception that loyalty schemes only truly reward high-frequency business travelers.

II. Joining the Flock: Getting Started with TrueBlue

A. Signing Up: It’s Free and Easy

Enrolling in the JetBlue TrueBlue program is a straightforward process with no associated cost.¹ Any individual aged 13 years or older is eligible to sign up directly.¹ The enrollment process requires basic personal information: the prospective member’s first and last name (which must exactly match their government-issued photo ID for seamless travel), a valid address, telephone number, and email address.¹⁴ Ensuring the name on the account matches official identification is crucial for flight check-in and security procedures.¹⁴

For children under the age of 13, enrollment is facilitated through an existing adult TrueBlue member’s account. The adult member must log in and utilize the specific “Enroll a Child” link to register the minor.¹ It’s important to note that TrueBlue operates as an exclusively online program; members do not receive a physical membership card.¹ Membership is strictly limited to individual travelers; corporations, other entities, animals, or purchases for blocked seats are ineligible for TrueBlue enrollment or point accrual.¹⁴

B. Your TrueBlue Hub: Navigating Your Account

Once enrolled, members manage their participation through the TrueBlue dashboard, accessible via the JetBlue website (jetblue.com) or the JetBlue mobile application.¹ This dashboard serves as the central hub for tracking program activity and benefits.

Key information displayed on the dashboard includes the current TrueBlue point balance, the Tile balance (tracking progress towards perks and Mosaic status), proximity to the next Tile milestone, details on unlocked and available Perks You Pick®, information related to any Points Pooling accounts the member participates in, and a history of point and tile transactions.¹ Members who achieve Mosaic elite status will also find their current Mosaic level and progress towards the subsequent tier displayed on their dashboard.¹ While the TrueBlue account number is visible on the dashboard, it is not required for logging into the account.¹

C. Keeping Your Account Secure: 2-Step Authentication

To enhance account security and protect personal information, TrueBlue offers 2-Step Authentication, also known as Multi-Factor Authentication (MFA).¹ Enabling this feature adds an extra layer of security by requiring a one-time code, sent via text message or email, in addition to the password during login.¹ This measure helps prevent unauthorized access even if a member’s password becomes compromised.¹

Members can activate 2-Step Authentication by logging into their TrueBlue account, navigating to “Profile & Settings,” selecting “Sign in & Security,” and following the prompts to enable the feature.¹ This process can be completed on both the JetBlue website and the mobile app.¹

D. Adding Your Number: Don’t Miss Out!

To ensure automatic earning of points and tiles for eligible activities, members must associate their TrueBlue number with their bookings before traveling.¹ This can be done during the booking process itself.

If a member forgets to add their number when initially booking a flight, it can typically be added later through the “Manage Trips” section on the JetBlue website. Options include scrolling to the “Travelers” section and clicking “Add TrueBlue or frequent flyer number,” or navigating to “Traveler Details” within the trip management tool and adding the number under “Additional Information”.¹⁴

For JetBlue-operated flights already completed without a TrueBlue number attached, members can request missing points. This is done by logging into the TrueBlue account and using the “Request missing points” link.⁷ Points can generally be claimed for eligible JetBlue flights taken within the preceding 12 months.⁷ The timeframe for requesting points for flights on partner airlines may differ.⁷

III. Earning Your Wings: How to Collect TrueBlue Points

A. The Core Engine: Earning on JetBlue Flights

The primary method for accumulating TrueBlue points is by flying with JetBlue. Points are awarded based on the amount spent on the base fare of JetBlue-operated flights, along with eligible ancillary fees and extras, but excluding government taxes and certain non-eligible fees.⁷

The standard earning rate varies by the fare class purchased. For Blue, Blue Plus, Blue Extra, and Mint fares, members earn 3 TrueBlue points for every dollar spent.⁷ For the most restrictive fare class, Blue Basic, the earning rate is lower, at 1 point per dollar spent.⁷

A significant accelerator for point earning is the “Direct Booking Bonus.” Members who book their JetBlue flights directly through jetblue.com or the official JetBlue mobile app earn double points on their purchase.⁷ This means that for Blue, Blue Plus, Blue Extra, and Mint fares booked direct, the total earning rate becomes 6 points per dollar (3 base + 3 bonus).⁷ For Blue Basic fares booked direct, the total is 2 points per dollar (1 base + 1 bonus).⁷ This substantial bonus highlights the airline’s strategy to encourage customers to book through its proprietary channels, likely reducing reliance on third-party distributors and fostering a closer customer relationship. Importantly, this booking bonus is not awarded for flights booked via phone or other indirect methods.⁷ It’s also crucial to remember that TrueBlue points are awarded only to the member who travels; one cannot earn points for flights purchased for another person.⁷

B. Expanding Your Horizons: JetBlue Vacations & Paisly

Beyond individual flights, JetBlue offers additional avenues for earning points through its integrated travel platforms: JetBlue Vacations and Paisly by JetBlue.

Booking a JetBlue Vacations package, which typically bundles flights with hotels, cars, or potentially cruises in the future, provides another point-earning opportunity. Members earn at least 6 points per dollar spent on the airfare component of the package, plus an additional 1 point per dollar spent on the hotel, cruise (when applicable), car rental, and transfer elements included in the package.⁸

Paisly by JetBlue serves as a portal for booking various travel extras, allowing members to earn points on these components as well. This includes earning 1 point per eligible dollar spent on hotel stays, activities, theme park tickets, and even luggage purchased from partner brands like Briggs & Riley and Solo.⁸ For car rentals booked through Paisly with Avis or Budget, members earn 100 points per rental day (up to 5 days), with Mosaic members earning double that amount (200 points per day).⁸ Using a JetBlue co-branded credit card for certain Paisly purchases can potentially yield even more points.⁸

These platforms demonstrate JetBlue’s effort to capture a larger share of the traveler’s overall trip spending, integrating various travel components under the TrueBlue rewards umbrella.² An important distinction exists regarding Cash + Points payments: when using a combination of cash and points to pay for a JetBlue Vacations package, the cash portion of that transaction does not earn TrueBlue points or Tiles.⁷ However, when using Cash + Points for a flight-only booking made directly on jetblue.com, the cash portion (excluding taxes and fees) is eligible to earn both points and Tiles.⁷ This difference might influence how members choose to pay for packages versus individual flights, particularly if maximizing point and Tile accumulation is a priority.

C. Power Up with Partners: Credit Cards, Airlines, Hotels, Shopping & Dining

TrueBlue extends point-earning opportunities well beyond JetBlue’s own flights and platforms through a network of partners.

JetBlue Credit Cards: Co-branded credit cards, offered through partnerships with banks like Barclays in the U.S., Banco Popular in Puerto Rico and the U.S. Virgin Islands, and CIBC Caribbean in other island nations, are a primary tool for accelerating point accumulation.² These cards allow members to earn TrueBlue points on JetBlue purchases, often at an elevated rate, as well as on everyday spending categories like dining and groceries.¹⁶ Many cards offer substantial bonus point incentives for new cardmembers upon meeting initial spending requirements.¹⁶ Critically, spending on these cards also contributes to earning Tiles, which track progress towards Perks You Pick® and Mosaic status.²

Airline Partners: TrueBlue members can earn points on qualifying flights operated by a selection of loyalty partner airlines. This network includes carriers such as Cape Air, Etihad Airways, Hawaiian Airlines, Icelandair, JSX, Qatar Airways, Silver Airways, Singapore Airlines, South African Airways, and TAP Air Portugal.⁷ To receive points, members must purchase an eligible fare on the partner airline and ensure their TrueBlue number is included in the booking.⁷ It is important to distinguish these loyalty partners from other codeshare or interline partners (like Aer Lingus, British Airways, EL AL, Porter, Turkish Airlines) with whom JetBlue collaborates for booking convenience but on whose flights TrueBlue points cannot currently be earned or redeemed.¹⁷

Hotel Partners: Points can also be earned for stays with hotel partners. Examples include earning up to 2 TrueBlue points per dollar spent on qualifying stays at most IHG Hotels & Resorts properties, and 1 point per dollar when booking YOTEL stays through Paisly.⁸

Shopping & Dining: TrueBlue offers dedicated programs to earn points on everyday activities. The TrueBlue Shopping portal allows members to earn points by making online purchases at numerous participating retailers.⁸ Similarly, the TrueBlue Dining program rewards members for dining at affiliated restaurants.⁸ Additionally, the Airport Rewards program enables point earning at over 1,000 merchants across more than 100 airports.⁸

Other Partners: Points can also be accrued through car rentals with Avis/Budget booked via Paisly ⁸, participating in surveys via JetOpinions ¹¹, and engaging with entertainment partners like Peacock, which offers exclusive deals for TrueBlue members.²

D. Maximizing Your Haul: Tips for Faster Earning

To accumulate TrueBlue points most efficiently, members should consider several key strategies. Booking flights directly on jetblue.com or the JetBlue app is paramount due to the double points bonus.⁷ Utilizing a JetBlue co-branded credit card for both JetBlue purchases and everyday spending significantly accelerates earning.⁸ Engaging with the broader partner network – including shopping and dining portals, hotel stays, and car rentals booked through Paisly – allows for point accumulation on non-flight activities.⁸ Considering JetBlue Vacations packages can also be beneficial, particularly for the airfare component’s earning rate.⁸

Furthermore, earning potential can be significantly amplified through status and cardholding. Mosaic members earn additional bonus points on flights, and holders of premium cards like the JetBlue Plus Card also receive point bonuses.⁸ Stacking these benefits can lead to substantially higher earning rates, with possibilities of earning up to 15 TrueBlue points per dollar cited for combined Mosaic status and premium card usage on directly booked flights.⁸

---

Table 1: TrueBlue Point Earning Summary

Activity	Base Points/$ (Direct Booking via jetblue.com/app)	Base Points/$ (Other Channels)	Notes
JetBlue Flights (Blue/Plus/Extra/Mint)	6 pts (3 base + 3 bonus)	3 pts	Points earned on fare & eligible fees, excl. taxes. Mosaic/Card bonuses stack. 7
JetBlue Flights (Blue Basic)	2 pts (1 base + 1 bonus)	1 pt	Lower earning rate for basic economy fares. Mosaic/Card bonuses stack. 7
JetBlue Vacations (Airfare Portion)	At least 6 pts	At least 6 pts	Applies to airfare component of package. 8
JetBlue Vacations (Hotel/Car/Cruise/Etc.)	1 pt	1 pt	Applies to non-air components of package. 8
Paisly Stays/Activities/Bags	1 pt	1 pt	Per eligible dollar spent. 8
Paisly Cars (Avis/Budget)	100 pts/day (200 for Mosaics)	100 pts/day (200 for Mosaics)	Up to 5 days. 8
Select Partner Airlines	Varies by partner/fare	Varies by partner/fare	Must add TrueBlue number to booking. 7
Hotel Partners (e.g., IHG)	Up to 2 pts	Up to 2 pts	Varies by partner/property. 8
Shopping/Dining Portals	Varies by merchant/offer	Varies by merchant/offer	Check TrueBlue Shopping/Dining sites. 8
JetBlue Credit Cards	Varies by card/spend category	Varies by card/spend category	Earns points on JetBlue & everyday spend; also earns Tiles. 8

IV. Putting Points to Work: Redeeming Your TrueBlue Rewards

A. The Main Event: Redeeming for JetBlue Flights

The cornerstone of the TrueBlue program is the ability to redeem points for travel on JetBlue. A major advantage is the flexibility offered: members can use points to book any available seat on any JetBlue-operated flight, without facing traditional blackout dates.¹

Unlike programs with fixed award charts, the number of TrueBlue points required for a specific flight is dynamic. It directly correlates with the cash price of the ticket at the time of booking.² Consequently, when cash fares are lower (e.g., during off-peak periods or for advance bookings), the points required for redemption will also be lower.¹⁹ Conversely, flights during peak travel times or booked close to departure will demand more points. While this dynamic pricing ensures seat availability, it means the perceived value of a point can fluctuate depending on the chosen flight and booking time. Travelers seeking to maximize their points’ value should look for flights with lower cash fares.

The redemption process is integrated into the standard booking flow on jetblue.com or the JetBlue app. Members simply initiate a flight search and select the option to “Use TrueBlue points” instead of dollars.⁴

It is crucial to understand that while points cover the base fare, mandatory government taxes and fees associated with air travel still apply to award flights.¹ These charges (e.g., a standard $5.60 per one-way domestic segment, or variable amounts for international travel) must be paid separately, typically using a credit card, at the time of booking.¹⁹ Points cannot be used to cover these taxes and fees.¹ Furthermore, TrueBlue points generally cannot be redeemed for ancillary products and services such as Even More® Space seats (though Mosaic members have exceptions), checked baggage fees (unless covered by fare type or elite status), priority security access, pet fees, or unaccompanied minor fees.¹

B. Stretch Your Points: Using Cash + Points

For situations where a member has accumulated some points but not enough for a full award flight, or simply wishes to conserve their point balance, TrueBlue offers a Cash + Points redemption option.¹ This feature provides significant flexibility, allowing members to pay for JetBlue flights using almost any combination of cash and TrueBlue points, starting with a minimum redemption of just 500 points.¹

During the online payment process for a flight booking, members are presented with a slider tool. This widget allows them to easily select the specific number of points they wish to redeem towards the fare, with the remaining balance payable in cash.¹⁹ This accessibility, requiring only 500 points to start using the benefit, makes reward travel feel attainable much sooner, keeping members engaged with the program.

As previously noted, there’s a key distinction in how the cash portion of a Cash + Points booking is treated for earning purposes. For flight-only bookings made on jetblue.com, the cash amount paid (excluding taxes and fees) does earn TrueBlue points and contributes towards Tile accumulation.⁷ However, for JetBlue Vacations packages booked using Cash + Points, the cash portion does not earn points or tiles.⁷ This difference likely reflects varying backend systems or commercial agreements for packaged travel versus standalone flights.

C. Beyond Flights: Redeeming for Vacations & Partners

TrueBlue points offer utility beyond just JetBlue flights.

JetBlue Vacations: Members can redeem points towards the cost of JetBlue Vacations packages. Specifically, points can be applied to cover the flight, hotel, and car rental components of flight + hotel packages.¹ Redemption for flight + cruise packages is anticipated but not yet available.¹⁹ Similar to flight awards, points cannot be used for travel insurance or certain taxes and fees associated with the package.¹⁹ To explore package redemptions, members select the “Use TrueBlue Points” option when initiating a search on the JetBlue Vacations website.¹⁹ The Cash + Points option, including the slider tool, is also available for vacation package bookings.¹⁹

Partner Airlines: The ability to use TrueBlue points extends to a growing list of partner airlines. Members can redeem points for travel on Cape Air, Etihad Airways, Hawaiian Airlines, Icelandair, Japan Airlines (JAL), Qatar Airways, and TAP Air Portugal.¹ Each partner airline has its own specific rules, procedures, and redemption rates for using TrueBlue points, so members are advised to consult the details for the specific partner they intend to book with.¹⁷

Points Payback: For members holding eligible JetBlue co-branded credit cards, the Points Payback feature offers another redemption avenue. This allows cardmembers to redeem their TrueBlue points for statement credits applied towards qualifying purchases of $25 or more made on their card.¹⁹

Other Options: TrueBlue also provides options for members to donate points to selected charities.¹⁹ Additionally, members can choose to buy additional points, gift points to another TrueBlue member, or transfer points to another member’s account, although these transactions typically involve a fee.²

D. What Points Can’t Buy

It’s essential for members to understand the limitations on point redemption. TrueBlue points explicitly cannot be used to purchase most ancillary products or pay for certain fees. This includes buying Even More® Space seats (unless covered by Mosaic status benefits), paying for priority security access, covering checked baggage fees (unless included in the fare or waived due to status/card benefits), or paying service fees, pet carriage fees, or unaccompanied minor fees.¹ As mentioned earlier, mandatory government-imposed taxes and fees on award tickets also require separate cash payment and cannot be covered by points.¹

V. The No-Expire Promise: Your TrueBlue Points Last Forever

A. A Major Perk: Points Don’t Expire

One of the most compelling and user-friendly features of the JetBlue TrueBlue program is its policy on point expiration: TrueBlue points never expire.¹ This stands in stark contrast to many other airline loyalty programs, where points often expire after a set period of account inactivity, typically 18-36 months.

The elimination of point expiration removes a significant point of anxiety for loyalty program members, particularly those who travel less frequently. The common frustration of losing hard-earned rewards due to insufficient activity is completely avoided in the TrueBlue program. This policy makes TrueBlue particularly attractive to occasional leisure travelers who might struggle to maintain the required activity levels in other programs. It fosters long-term engagement and loyalty by allowing members to accumulate points at their own pace, secure in the knowledge that their balance will be waiting for them whenever they are ready to redeem, without the pressure of an expiration deadline. This member-friendly approach is a key differentiator and a significant competitive advantage for JetBlue.

B. Contrast with Tiles

While the non-expiring nature of TrueBlue points (the currency used for redemptions) is a major benefit, it’s important to distinguish this from Tiles. Tiles, the metric used solely for tracking progress towards Perks You Pick® and Mosaic elite status, operate on a different cycle. Tiles do reset to zero at the beginning of each calendar year, on January 1st.³ This annual reset means that qualification for perks and status must be achieved based on activity within that specific calendar year. Understanding this distinction between the permanent value of points and the annual cycle of Tiles is fundamental to navigating the TrueBlue program effectively.

VI. More Than Points: Understanding Tiles & Perks You Pick®

A. Introducing Tiles: Your Path to Perks and Status

The TrueBlue program utilizes a system called “Tiles” to measure a member’s engagement and progress towards earning rewards and elite status.² Tiles serve as a replacement for the previous metric known as Mosaic-Qualifying Points.⁵

It is essential to understand that Tiles are purely a tracking mechanism. They have no monetary value and cannot be redeemed for flights, vacation packages, or any other award.³ Their sole function is to quantify qualifying activity and mark progress towards unlocking Perks You Pick® benefits and achieving the various levels of Mosaic status.¹¹

B. Earning Tiles: How They Add Up

Tiles are accumulated based on qualifying spending with JetBlue and its associated platforms, as well as through spending on JetBlue co-branded credit cards. The earning rates are straightforward:

• JetBlue Travel Spend: Members earn 1 Tile for every $100 USD of qualifying spend. This includes money spent on JetBlue flights (encompassing the base fare and many ancillary fees and extras), JetBlue Vacations packages, and purchases made through Paisly by JetBlue (such as cars, stays, and activities).²
• JetBlue Credit Card Spend: Members earn 1 Tile for every $1,000 USD of eligible spending on any JetBlue co-branded credit card.²

As mentioned previously, Tiles operate on an annual cycle. All accumulated Tiles reset to zero on January 1st of each year.³ Qualifying spending and credit card transactions count towards Tile accumulation for the calendar year in which they occur. There might be a slight delay in the posting of Tiles earned from credit card transactions made very late in December, but they will be credited towards the correct qualifying year.¹¹

---

Table 2: Tiles vs. TrueBlue Points

Feature	Tiles	TrueBlue Points
What are they?	TrueBlue’s system for tracking progress towards perks and Mosaic status. Replaced Mosaic-Qualifying Points. 5	TrueBlue’s loyalty currency earned on JetBlue and partners; redeemable for award travel and Cash + Points bookings. 3
Can they be redeemed?	No. Tiles have no cash value and cannot be redeemed for travel or anything else. 3	Yes. Redeemable for JetBlue flights, JetBlue Vacations (flight/hotel/car), Cash + Points bookings, and flights on select partner airlines. 1
How are they earned?	Qualifying spend on JetBlue flights (incl. many extras/fees), JetBlue Vacations, Paisly by JetBlue, and all JetBlue credit cards. 3	Eligible spend on JetBlue flights, Vacations, Paisly, credit cards, partner airlines, and other loyalty partners (e.g., shopping, dining, hotels, surveys). 7
How quickly do they add up?	1 tile per $100 qualifying JetBlue travel spend. 1 tile per $1000 eligible JetBlue credit card spend. 3	At least 1 point per eligible dollar spent; often more based on booking channel (direct bonus), fare type, Mosaic status, and credit card usage. 7
When do they expire?	Tiles reset to 0 at the end of each calendar year (Jan 1st). 3	TrueBlue points never expire. 2

C. Perks You Pick®: Customizing Your Journey

A standout feature of the redesigned TrueBlue program is Perks You Pick®.² This system empowers members—both those with and without elite status—to personalize their rewards by selecting benefits from a menu as they achieve specific Tile milestones throughout the year.

For general TrueBlue members (non-Mosaic), the path to perks begins early. Upon accumulating just 10 Tiles, a member can choose their first perk from a designated menu.³ As they continue to earn Tiles, they unlock the ability to select additional perks at the 20-Tile, 30-Tile, and 40-Tile milestones.³ These chosen perks are stackable, meaning members accumulate benefits as they progress through the Tile thresholds.⁶

The selection process is managed through the TrueBlue account dashboard. When a member reaches a new Tile milestone (10, 20, 30, or 40), an alert appears, prompting them to view the available Perks You Pick® menu and make their selection.⁶ Examples of perks that might be available in the non-Mosaic menu include early boarding access, a complimentary alcoholic beverage on board (like the rosé mentioned aspirationally ¹¹), a bonus of 5,000 TrueBlue points, or a JetBlue Vacations certificate.⁶ Additionally, all TrueBlue members gain access to exclusive savings and offers from selected partners, such as Peacock streaming service, Avis/Budget car rentals, and Heathrow Express train service.² These Perks You Pick® typically have an expiration date, often aligned with the calendar year or, for Mosaics, their status year.¹³

This system effectively democratizes loyalty rewards. By offering tangible, selectable benefits at relatively low thresholds (10 Tiles equates to $1,000 in JetBlue travel spend or $10,000 in credit card spend) ³, the program provides value and encourages engagement long before elite status becomes a factor. This customization allows members to choose rewards that best suit their individual travel habits and preferences, making the program feel more personalized and immediately rewarding, even for infrequent flyers.

D. Need More Tiles?

For members close to reaching a desired Tile milestone for a perk or aiming to achieve Mosaic status, JetBlue offers the option to purchase Tiles directly.² This can provide a shortcut to unlocking benefits faster than through organic spending alone.

VII. Achieving Altitude: The JetBlue Mosaic Elite Program

A. Welcome to Mosaic: JetBlue’s Elite Tiers

For JetBlue’s most frequent and loyal customers, the TrueBlue program offers elite status recognition through the Mosaic program.³ Achieving Mosaic status unlocks a suite of exclusive perks, enhanced service, and customizable rewards designed to elevate the travel experience.⁵

B. The Levels of Loyalty: Mosaic 1, 2, 3, and 4

The Mosaic program features a tiered structure with four distinct levels, each requiring a higher level of engagement (measured in Tiles) to achieve.² Qualification is based on the number of Tiles earned within a single calendar year (January 1st to December 31st):

• Mosaic 1: Requires 50 Tiles ²
• Mosaic 2: Requires 100 Tiles ⁹
• Mosaic 3: Requires 150 Tiles ⁹
• Mosaic 4: Requires 250 Tiles ⁹

Once a member earns enough Tiles to qualify for a Mosaic level, that status becomes effective immediately and remains valid for the rest of the current calendar year plus the entire following calendar year.⁹ For example, achieving Mosaic status in October 2024 would grant benefits through December 31, 2025. However, since Tiles reset annually on January 1st, members must re-qualify each calendar year to maintain their status for subsequent years.³ A member cannot earn the same status level multiple times within a single qualification year, regardless of further spending.¹³ JetBlue may also offer status match opportunities from other airline programs, although specific details require checking current offers.⁹ Members are alerted via their TrueBlue dashboard and email upon successfully achieving Mosaic status or leveling up to a higher tier.¹³

C. The Rewards of Loyalty: Mosaic Signature Perks

Upon reaching each Mosaic level, members automatically unlock a set of “Mosaic Signature Perks,” which are core benefits associated with that tier.³ Many perks are available across all levels, though some may be enhanced at higher tiers:

• Bonus Points: All Mosaic members earn an additional 3 TrueBlue points per dollar spent on JetBlue flights (applicable to the base fare and eligible extras/fees), which stacks on top of base points and any applicable booking or credit card bonuses.⁸
• Free Checked Bags: The first two checked bags are free for the Mosaic member and any eligible travel companions booked on the same reservation.⁶ Standard airline weight and size restrictions apply.⁶
• Complimentary Inflight Alcoholic Beverages: Mosaic members (aged 21 or older) receive free beer, wine, and liquor during flights.³ This benefit is not available on very short flights operating with limited or no inflight service (typically under 340 miles) or where prohibited by law.¹³ This perk applies only to the Mosaic member.¹³
• Even More® Space Seats: Access to seats with extra legroom is a key Mosaic benefit, but how it’s accessed differs significantly by tier. Mosaic 1 members can select available Even More Space seats at check-in (starting 24 hours before departure) at no extra charge.⁶ Mosaic 2, 3, and 4 members receive a significant upgrade: they can select these seats at the time of booking, also at no extra charge.³ This provides much greater certainty and choice for higher-tier members. Availability is always subject to capacity, and restrictions apply to Blue Basic fares starting March 1, 2025.⁶
• Same-Day Switches: Mosaic members can make confirmed changes to a different flight on the same day of travel, starting 24 hours prior to the original departure time, without paying a fare difference or the standard same-day change fee.⁶ This benefit applies to most fare types. For Blue Basic fares, this free same-day switch benefit is available only until February 28, 2025; furthermore, changes of any kind (including same-day switches) are disallowed on Blue Basic tickets booked on or after March 18, 2024, and the fare class itself becomes restricted for same-day switches from March 1, 2025.⁶
• Preferred Core Seating: Access to select standard (“Core”) seats often located towards the front of the cabin, allowing for quicker deplaning.³ This benefit is subject to availability and faces restrictions on Blue Basic fares starting March 1, 2025.¹³
• Mosaic Boarding: Members receive priority boarding, allowing them access to the aircraft earlier than general boarding groups.⁹
• Priority Security: Access to expedited security screening lanes is available at dozens of participating airports.³

Higher Mosaic tiers unlock additional exclusive Signature Perks:

• Dedicated Phone Support: Mosaic 3 and 4 members gain access to a dedicated customer support line for more expedited service, although availability may be limited during overnight hours.⁹
• Move to Mint Certificates: While full details aren’t provided in the source material, the concept of certificates allowing a complimentary upgrade from a Core (economy) seat to a Mint (business class) seat, subject to availability, is mentioned as a potential benefit for higher tiers (likely Mosaic 3 and 4).³
• Gift Mosaic 1 Status: At the highest level, Mosaic 4, members may receive the ability to gift Mosaic 1 status to another TrueBlue member.⁹ It’s noted that gifted status comes with some limitations, such as not including a Perks You Pick selection or certain bonus point offers.⁹

Mosaic members may also receive exclusive partner offers, such as a complimentary 12-month subscription to Peacock Premium for eligible members who are not current subscribers.²

The tiered structure clearly incentivizes continued loyalty and higher spending, with the jump from Mosaic 1 to Mosaic 2 being particularly significant due to the enhanced Even More Space seat access changing from check-in availability to booking availability.⁹ This progression offers tangible, increasing value at each level.

D. More Choices: Mosaic Perks You Pick®

In addition to the automatic Signature Perks, the Perks You Pick® system extends to Mosaic members, offering further customization.² When a member first qualifies for Mosaic 1, and again each time they level up to Mosaic 2, 3, or 4, they get to select another perk from a special menu curated specifically for Mosaic members.³

These Mosaic-level perk selections are made in addition to the Signature Perks automatically granted at each tier.3 Furthermore, any of the standard non-Mosaic Perks You Pick® options (like the 5,000-point bonus or the JetBlue Vacations bonus) that the member hadn’t already selected on their way up the Tile ladder are automatically granted upon reaching Mosaic 1 status (though some historical exceptions applied for those qualifying in 2022 for 2023 status).6 One specific example mentioned as a potential Mosaic Perk You Pick® option is a $99 statement credit applicable to holders of the JetBlue Plus World Elite Mastercard® or JetBlue Business Mastercard®.6

### E. Important Considerations for Mosaics

Several nuances apply to Mosaic benefits:

* **Companion Benefits:** Many Mosaic perks, such as free checked bags, the timing of Even More Space seat access, and eligibility for same-day switches for companions, extend to other travelers booked on the *same reservation* as the Mosaic member. However, this is contingent upon the Mosaic member being present for check-in with all travelers on that reservation and completing all segments of the journey with them.6 Travelers on separate reservations do not receive these benefits.6

* **Blue Basic Fare Limitations:** As JetBlue adjusts its fare structures, Mosaic benefits on the lowest Blue Basic fares are being curtailed. While Mosaics continue to receive their free checked bag allowance and early boarding when flying on Blue Basic 13, other key perks face restrictions. Free same-day switches for Mosaics on Blue Basic end February 28, 2025.6 Access to complimentary Even More Space and preferred seats on Blue Basic fares also ends February 28, 2025.6 Furthermore, for Blue Basic tickets booked on or after March 18, 2024, flight changes (including same-day switches) are generally not permitted at all.6 Mosaics should be acutely aware of these limitations when considering Blue Basic fares.

* **Group Bookings:** Mosaic benefits are generally not applicable to reservations booked as part of a group block.6

***

**Table 3: Key Mosaic Benefits by Tier**

Benefit	Mosaic 1 (50 Tiles)	Mosaic 2 (100 Tiles)	Mosaic 3 (150 Tiles)	Mosaic 4 (250 Tiles)	Notes
Bonus Points/$ on JetBlue	+3 pts	+3 pts	+3 pts	+3 pts	Stacks with other bonuses. 8
Free Checked Bags	First 2	First 2	First 2	First 2	For member & companions on same PNR. 9
Free Alcoholic Drinks	Yes (Member Only)	Yes (Member Only)	Yes (Member Only)	Yes (Member Only)	Age 21+, restrictions apply. 9
Even More® Space Access	At Check-In (Free)	At Booking (Free)	At Booking (Free)	At Booking (Free)	Subject to availability; Blue Basic restricted from 3/1/25. 3
Same-Day Switches	Free	Free	Free	Free	On eligible fares; Blue Basic restricted/ending. 6
Priority Security	Yes	Yes	Yes	Yes	At participating airports. 3
Mosaic Boarding	Yes	Yes	Yes	Yes	Early boarding group. 9
Preferred Core Seating	Yes (Free)	Yes (Free)	Yes (Free)	Yes (Free)	Subject to availability; Blue Basic restricted from 3/1/25. 3
Dedicated Phone Support	No	No	Yes	Yes	9
Move to Mint Certificates	No	No	Awarded	Awarded	Number/details vary; subject to availability. 3
Gift Mosaic 1 Status	No	No	No	Yes	Gifted status has limitations. 9
Perks You Pick Selections	1 (+ prior earned)	+1 (Total 2+)	+1 (Total 3+)	+1 (Total 4+)	Choose from Mosaic menu upon reaching each level. 3

Choose from Mosaic menu upon reaching each level. 3 |

VIII. Stronger Together: Mastering Points Pooling

A. What is Points Pooling? Sharing Makes Earning Easier

Recognizing that individual point balances might accumulate slowly for some travelers, TrueBlue offers Points Pooling, a feature designed to help members reach award travel goals faster by combining points with others.¹ This allows small groups, typically families or friends, to consolidate their earning power into a single, shared balance.¹²

Up to seven TrueBlue members can participate in a single pool.¹² Setting up and participating in a Points Pooling account is free, and there are no fees for transferring points automatically into the pool as they are earned.¹²

B. Setting Up and Managing Your Pool

The process of creating and managing a points pool is handled online through the TrueBlue dashboard:

• Pool Creation: Any TrueBlue member who is 21 years of age or older can initiate a pool and serve as the “Pool Leader”.¹² This is done by navigating to the “Start a Pool” tab within their TrueBlue account profile.¹⁵
• Pool Size: A pool must consist of a minimum of two members (including the Leader) and can have a maximum of seven members in total.¹²
• Inviting Members: The Pool Leader invites other TrueBlue members to join by providing their first name and email address.¹⁵ The invited individuals receive an email invitation and must actively accept it to join the pool.¹⁵ A TrueBlue member can only belong to one points pool at any given time.¹²
• Adding Children: Enrolling a child under 13 into a pool requires the parent or legal guardian (who must also be a TrueBlue member) to manage the process. This is typically done during the child’s initial TrueBlue enrollment or via the guardian’s profile, linking the child to the guardian’s existing pool or creating a new one.¹⁵ Specific rules govern what happens if the guardian leaves the pool while the child is still under 13, often resulting in both automatically moving to a new pool together.¹⁵
• Managing Membership: The Pool Leader has the authority to add or remove members from the pool via the “Manage My Pool” section of their dashboard.¹⁵ If a member leaves or is removed, the spot they occupied in the pool remains locked for a period of six months before a new member can be invited to fill it.¹²

C. How Pooling Works: Contributions and Redemptions

Understanding the mechanics of contribution and redemption is crucial for pool participants:

• Contribution: Once a member accepts an invitation and joins a points pool, they are obligated to contribute 100% of all TrueBlue points earned from that moment forward into the shared pool account.¹² Points earned prior to joining remain in their individual balance but are accessible to the pool for redemption if needed (see below). This automatic, total contribution is a key aspect of the pooling system.
• Redemption Authority: The Pool Leader automatically has the ability to redeem points from the shared pool balance.¹² The Leader can also choose to grant redemption privileges to other members within the pool.¹² Critically, any member who has been granted redemption privileges can use points from the pool for award bookings without needing explicit permission from other pool members for each transaction.¹²
• Redemption Logic: When a pool member with redemption privileges books an award, the system first attempts to draw points from that member’s individual balance (points earned before joining the pool or remaining after leaving one). If the individual balance is insufficient to cover the award cost, the system then draws the remaining required points from the shared pool balance.¹⁵ The exact order points are pulled from other members’ contributions within the pool is often based on a “first in, first out” principle.¹⁵ Members who are part of a pool but have not been granted redemption privileges by the Leader can still redeem points, but only up to the amount available in their own individual (pre-pool) balance.¹⁵
• Leaving a Pool: A member can choose to leave a pool, or the Pool Leader can remove them.¹² Upon departure, any remaining, unused points that the member had contributed to the pool are transferred back to their individual TrueBlue account.¹² Points that were contributed by the member but already spent by the pool on redemptions are not returned.

Points Pooling can be a highly effective strategy, especially for families, to consolidate points and access awards more quickly. However, the mandatory 100% contribution rule and the authority granted to the Pool Leader (and potentially other designated members) over redemptions necessitate a high degree of trust and clear communication among pool participants.

D. When Pooling Isn’t Enough

If a group exceeds the seven-member limit for a pool, or if members prefer not to commit to the 100% contribution rule, alternative methods for sharing points exist. TrueBlue allows members to directly buy points for others, gift points, or transfer points from their account to another member’s account, though these direct transfer options typically involve service fees.²

IX. Final Approach: Maximizing Your TrueBlue Membership

A. Key Takeaways for Smart Travelers

Navigating the JetBlue TrueBlue program effectively involves understanding its core mechanics and leveraging its unique features. To maximize value, travelers should prioritize booking flights directly via jetblue.com or the JetBlue app to secure the double points bonus.⁷ Utilizing a JetBlue co-branded credit card accelerates both point and Tile accumulation significantly.⁸

A clear grasp of the distinction between non-expiring TrueBlue points (the currency) and annually resetting Tiles (the progress tracker) is fundamental.¹¹ Making informed choices from the Perks You Pick® menu as Tile milestones are reached allows for personalized rewards.⁶ For those who fly JetBlue frequently, aiming for Mosaic status unlocks substantial benefits, with the value increasing at each tier.⁹ Finally, strategically using Points Pooling can make award travel more accessible for families and groups.¹²

Remembering the program’s foundational strengths – being free to join ¹, offering points that never expire ², and providing award seat access on any JetBlue flight without blackout dates ¹ – provides a solid base for extracting value from flying JetBlue.

B. Staying Updated

The airline industry and loyalty programs are dynamic. JetBlue periodically updates TrueBlue program rules, benefits, and partner relationships. Members should regularly check their TrueBlue dashboard for personalized updates, progress tracking, and targeted offers.¹ Opting into JetBlue emails ensures timely notification about program changes (such as the evolving rules around Blue Basic fares for Mosaics ⁶), new route announcements, fare sales, and exclusive member-only promotions.¹

C. Ready for Takeoff?

The JetBlue TrueBlue program offers a compelling blend of accessibility for the occasional traveler and rewarding perks for the frequent flyer. With non-expiring points, customizable benefits through Perks You Pick®, flexible redemption options including Cash + Points, and valuable elite status tiers within Mosaic, TrueBlue provides numerous avenues to enhance the travel experience and unlock more value from flying JetBlue. By understanding its structure and employing smart strategies, travelers can ensure their loyalty truly takes flight.

Sources

1. TrueBlue Basics and Enrollment | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/trueblue-basics
2. TrueBlue | JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue
3. TrueBlue 101 | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/trueblue-101
4. Payment Options | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/payment-options
5. TrueBlue Help | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/trueblue-overview
6. Meet the Perks – JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/perks
7. Earning TrueBlue Points | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/earning-points
8. Earning Points & Award Travel | JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/earning-points
9. TrueBlue Mosaic | JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/mosaic
10. JetBlue | Why settle for just cheap airline tickets? Get more for less., accessed May 3, 2025, https://www.jetblue.com/
11. Tiles | JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/tiles
12. Points Pooling | JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/points-pooling
13. Mosaic | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/mosaic
14. Using Your TrueBlue Account – JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/trueblue-usage
15. TrueBlue Points Pooling | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/points-pooling
16. JetBlue Credit Cards, accessed May 3, 2025, https://www.jetblue.com/trueblue/credit-cards
17. Airline Partners – JetBlue, accessed May 3, 2025, https://www.jetblue.com/airline-partners
18. Peacock Special Offers for TrueBlue & Mosaic Members, accessed May 3, 2025, https://www.peacocktv.com/jetblue
19. Using Points | JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/using-points
20. Redeeming Points | JetBlue, accessed May 3, 2025, https://www.jetblue.com/help/redeeming-points
21. JetBlue Travel Products Announces Cash + Points Slider for JetBlue Vacations, accessed May 3, 2025, https://ir.jetblue.com/news/news-details/2022/JetBlue-Travel-Products-Announces-Cash–Points-Slider-for-JetBlue-Vacations-10-05-2022/default.aspx
22. TrueBlue frequently asked questions – JetBlue, accessed May 3, 2025, https://www.jetblue.com/trueblue/faqs

The Big, Blue, Award Travel Sale – JetBlue, accessed May 3, 2025, https://www.jetblue.com/sale/the-big-blue-award-travel-sale-2025